Privacy Policy for Basswin Casino

Effective Date: 1 March 2026

Welcome to Basswin Casino. Your privacy is important to us, and we are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our website and services.

1. Information We Collect

We collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, and other registration details.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data to:

Provide, operate, and maintain our services.
Verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations.
Process your transactions and manage payments.
Communicate with you, including responding to your inquiries and providing customer support.
Send you marketing communications, where you have consented to receive them.
Improve our website, products, and services through analysis and research.
Prevent fraud and other illegal activities.

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Performance of a contract with you.
Compliance with a legal obligation.
Your consent.
Our legitimate interests, such as improving our services and preventing fraud, provided your rights do not override those interests.

4. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law.
Payment processors and financial institutions to facilitate transactions.
Service providers who perform services on our behalf, such as IT, marketing, and customer support.
Other entities within the Basswin group of companies.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. We ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

You have the following rights under UK GDPR:

Right to access your personal data.
Right to rectification of inaccurate or incomplete data.
Right to erasure (right to be forgotten) in certain circumstances.
Right to restrict processing.
Right to data portability.
Right to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent at any time where processing is based on consent.
Right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

To exercise any of these rights, please contact us at the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertisements. For detailed information, please see our Cookies Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically. The updated policy will be effective as of the date indicated at the top of this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Basswin Casino Data Protection Officer
Email: [email protected]
Address: Basswin Casino Ltd, 123 Gaming Street, London, UK, EC1A 1AA
Phone: +44 20 7946 0123