Responsible Gambling
At Basswin Casino, we are committed to providing a safe and responsible gambling environment for all our players. We understand that gambling should be an enjoyable form of entertainment, and we take our responsibility seriously to ensure that our services are used in a controlled and responsible manner.
Our Commitment
Basswin Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000). We adhere to strict responsible gambling standards and continuously work to promote safer gambling practices among our players.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, gender, or background. It's important to recognise the warning signs:
- Spending more money or time gambling than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative feelings
- Lying to family or friends about your gambling activities
- Neglecting work, family, or other responsibilities
- Borrowing money to gamble
- Feeling anxious or depressed about gambling
Tools and Controls
We provide various tools to help you maintain control over your gambling:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much you spend. Limits can be decreased immediately but increases require a 24-hour cooling-off period.
Loss Limits
Set limits on how much you can lose over a specific period. Once reached, you won't be able to continue gambling until the period resets.
Session Time Limits
Control how long you spend gambling by setting session time limits. You'll receive notifications when your time is nearly up.
Reality Check
Receive pop-up reminders showing how long you've been playing and how much you've spent during your session.
Self-Exclusion
Temporarily or permanently exclude yourself from accessing your account. Self-exclusion periods can range from 24 hours to permanent exclusion.
Take a Break
Take a short break from gambling for 24 hours, 48 hours, 1 week, or 1 month.
Setting Your Limits
To access these tools, log into your account and visit the 'Responsible Gambling' section in your account settings. You can also contact our customer support team at [email protected] or via live chat for assistance.
Underage Gambling Prevention
Basswin Casino has a zero-tolerance policy towards underage gambling. All players must be 18 years or older. We use advanced age verification systems and regularly monitor accounts for suspicious activity. If you suspect someone underage is gambling, please contact us immediately.
Support and Resources
If you're concerned about your gambling or that of someone you know, help is available:
UK Support Organizations
- GamCare: www.gamcare.org.uk | Helpline: 0808 8020 133
- Gamblers Anonymous: www.gamblersanonymous.org.uk
- BeGambleAware: www.begambleaware.org
- GamStop: www.gamstop.co.uk (National Self-Exclusion Scheme)
- YGAM (Young Gamblers Education Trust): www.ygam.org
Financial Support
If gambling has affected your finances, these organizations can help:
- StepChange Debt Charity: www.stepchange.org | 0800 138 1111
- Citizens Advice: www.citizensadvice.org.uk
- National Debtline: 0808 808 4000
Blocking Software
Consider installing gambling blocking software on your devices:
- Gamban: www.gamban.com
- BetBlocker: www.betblocker.org
- Net Nanny: www.netnanny.com
Contact Us
If you need assistance with responsible gambling tools or have concerns about your gambling, our dedicated support team is available 24/7:
- Email: [email protected]
- Live Chat: Available on our website
- Phone: +44 20 3808 9999 (Available Monday to Friday, 9:00 AM - 6:00 PM GMT)
Regular Reviews
We regularly review our responsible gambling policies and procedures to ensure they remain effective and up-to-date. This page was last updated on March 15, 2026.
Remember
Gambling should be fun and entertaining. If it stops being enjoyable or starts causing problems in your life, it's time to seek help. Remember:
- Only gamble with money you can afford to lose
- Set limits before you start and stick to them
- Don't chase losses
- Take regular breaks
- Don't gamble when upset, angry, or depressed
- Balance gambling with other activities
At Basswin Casino, we're here to support you in maintaining a healthy relationship with gambling. Don't hesitate to reach out if you need help.